Frequently Asked Questions
Frequently Asked Questions
What makes Rodeo Jewelers unique?
At Rodeo Jewelers, our most valuable asset is our customers. We are a family-owned and operated jewelry store with over 37 years of experience in the industry. Our commitment to creating an unforgettable experience for every customer sets us apart.
Where is Rodeo Jewelers located?
Rodeo Jewelers was founded in Michigan in 1999 and recently relocated to California. Our showroom is located in La Verne, California.
What services does Rodeo Jewelers offer?
We offer a wide range of services, including jewelry sales, customization, repair, and appraisal. We also offer Rolex watch repair and sourcing of luxury timepieces. All work is done on premises, ensuring quality and personalized service.
Who will assist me when I visit Rodeo Jewelers?
When you visit our showroom, you will be greeted and assisted by either the owner, Koko, or his son Vatche. We are dedicated to providing a warm and personal experience for every individual who walks through our door.
How does Rodeo Jewelers ensure customer satisfaction?
Our dedication to the very best in customer care and attention never wavers. We are committed to providing our customers with peace of mind, knowing that all our work is done in-house by experienced professionals.
Can I view your entire inventory in person?
Yes, when you visit our showroom, you can view our entire inventory in a comfortable and relaxed atmosphere. We strive to create a welcoming environment where customers feel like part of our extended Rodeo Jewelers family.
Do you offer financing options for jewelry purchases?
Yes, we offer financing options to make your purchase more convenient. Please inquire with our staff for more information.
How can I learn more about Rodeo Jewelers' jewelry collection?
You can visit our showroom, explore our website, or contact us for more information about our jewelry collection.
What shipping options does Rodeo Jewelers offer, and are there any conditions or exceptions?
Rodeo Jewelers offers Standard or Priority Overnight shipping through FedEx. International orders are not accepted. Shipping address must match the billing address. Shipping fees are non-refundable.
What is Rodeo Jewelers' refund policy, and what are the eligibility criteria?
Rodeo Jewelers has a strict no return policy. (There will be some exceptions on a case by case basis) We do allow items to be fully exchanged within 7 days or a store credit will be given out.
What information does Rodeo Jewelers collect, and how is it used?
We collect your personal and usage information to process orders and improve our services. Your data may be shared with trusted partners and disclosed if required by law. We use cookies for website enhancement and offer opt-out options for marketing communications. Your security is important to us, and we continuously strive to protect your information.